Privacy Policy
Last updated: December 20, 2025
ECHO0 (“ECHO0,” “we,” “us,” or “our”) operates its software platforms, applications, websites, and related services (collectively, the “Services”). ECHO0 is a software solutions provider and does not sell physical or digital products through an online store.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our Services or otherwise interact with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. Personal information does not include data that has been anonymized or de-identified.
Depending on how you interact with ECHO0, we may collect the following categories of personal information:
Information You Provide Directly
Contact details (such as name, email address, company name, job title, phone number)
Account credentials (such as username, password, and authentication information)
Communications with us (including support requests, feedback, and inquiries)
Any other information you choose to provide through forms, onboarding flows, or direct communications
Information Collected Automatically
Device and technical information (IP address, browser type, operating system, device identifiers)
Usage data (log files, timestamps, features used, interactions with the Services)
Performance and diagnostic data related to system functionality and reliability
Information from Third Parties
Information from service providers that help us operate, secure, or improve the Services
Information from business partners or integrations you choose to enable
2. How We Use Personal Information
We use personal information for the following purposes:
Providing and Operating the Services
Creating and managing user accounts
Authenticating users and enabling secure access
Delivering core software functionality
Providing technical support and responding to inquiries
Improving and Developing the Services
Monitoring usage trends and performance
Debugging, testing, and improving features
Conducting analytics and research to enhance functionality
Communication
Sending service-related messages (such as updates, security notices, and administrative communications)
Responding to support requests and maintaining our business relationship
Security and Fraud Prevention
Protecting accounts and data
Detecting, preventing, and responding to unauthorized access or misuse
Enforcing our Terms of Service and internal policies
Legal and Compliance Purposes
Complying with applicable laws and regulations
Responding to lawful requests from authorities
Establishing, exercising, or defending legal claims
3. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who process data on our behalf for purposes such as:
Cloud hosting and infrastructure
Data analytics
Customer support tools
Security and monitoring services
These providers are contractually required to protect personal information and use it only for authorized purposes.
Business Transfers
If ECHO0 is involved in a merger, acquisition, restructuring, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal protections.
Legal Obligations
We may disclose personal information where required to comply with law, regulation, legal process, or governmental request.
With Your Direction or Consent
We may disclose information when you request or consent to such disclosure, including through integrations or third-party tools you enable.
4. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third parties. Your interactions with third-party services are governed by their own privacy policies.
5. Children’s Privacy
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that we have collected such information, we will take appropriate steps to delete it.
6. Data Security and Retention
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Provide the Services
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access – request access to personal information we hold about you
Right to Correction – request correction of inaccurate or incomplete information
Right to Deletion – request deletion of personal information
Right to Data Portability – request a copy of your data in a usable format
Right to Object or Restrict Processing – in certain circumstances
Right to Withdraw Consent – where processing is based on consent
You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding.
We will not discriminate against you for exercising your rights.
8. International Data Transfers
Your personal information may be processed or stored outside your country of residence. Where required, we rely on appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms, to protect international data transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on our website and update the “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Email: hello@echo0app.com
For purposes of applicable data protection laws, ECHO0 is the data controller of your personal information.